Kanoon Box

Kanoon Box was built after the Gen-Z movement in Nepal as a section of Kanoon Portal, Synapse's legal platform. The Internet Governance Institute ran the project and Synapse acted as the technology implementation partner.

The portal covers lost or damaged citizenship documents, domestic violence, sexual violence, gender based violence, and the relief available to people affected by the protests. Each topic is presented through videos, infographics, and question-and-answer material, so a reader can take the format that suits the moment.

A legal AI chatbot sits alongside the published material for people whose question is not answered by a fixed page. The chatbot is grounded on Nepali law, so its responses stay tied to the law that applies rather than to general legal commentary.

It handles the same subject areas as the portal, which lets someone move from reading about a topic to asking about their own circumstances without leaving the service.

Some queries need a person rather than a page. The system identifies critical queries and routes them automatically to human paralegals, who pick them up for assistance.

This keeps the chatbot from being the last step for the situations where it should not be, and gives the service a defined path from an automated answer to human help.

Access was split according to what each part of the service does. General legal information is open and requires no login, so anyone looking for guidance on documents, violence, or relief can read it directly.

The chatbot and the paralegal assistance sit behind a login. The service is live at kanoonportal.com/kanoon-box.

The same shape of work applies wherever public-facing legal or policy information has to stay readable by anyone, answerable by a system grounded in the law that applies, and able to hand over to a person when a query needs one.