Engagement
From First Call to Handover
How Synapse Technologies runs a piece of client work: discovery, scoping, build, handover, and the support that follows.
Discovery Call
Understanding the work you want to change, the systems it runs on, and the constraints any solution has to respect.
Scope & Written Proposal
A written proposal setting out what gets built, which service it runs under, and what it costs.
Plan Review & Prerequisites
Reviewing the proposal with your team, agreeing the scope, and confirming what has to be in place before work starts.
Build, Integrate & Validate
Building against the agreed scope and integrating the result with the systems your team already works in.
Handover & Capability Transfer
Moving the system into everyday use, training the people who will run it, and handing over what they need to keep it running.
Roles and
Responsibilities
An engagement runs on both sides. These are the things we depend on from your team, and the things you can hold us to.
What We Need From You
A named owner for the process, and a named owner for IT
Access to the systems and data the work depends on
Feedback inside the review windows agreed at kickoff
Real examples your team can already judge the answers to
Authority to decide scope, access rules, and priorities
What You Can Expect From Us
Scope, deliverables, and costs written down before work starts
Regular working sessions and written progress updates
The reasoning behind each technical tradeoff, in plain terms
Code, configuration, and architecture documented and handed over
A named point of contact for the whole engagement
Support After Handover
Work does not stop at handover. We stay reachable for questions and fixes, and we keep adjusting the system as real use shows what needs to change.
Post Handover Support
We stay reachable for questions and fixes while your team settles into running the system.
Iteration
Changes to the system once real usage shows where it needs adjusting.
Capability Transfer
Walkthroughs, documentation, and paired work so your own team can maintain and extend what was built.
Ongoing Retainer
Where you want a team on hand for the long term, AI as a Capability continues the work on a retainer.
Discovery Starts Here.
Tell us which process you want to change and we will walk through it on a call. No obligation.
Book a Discovery Call